Quality Assurance Supplier Appraisal Questionnaire

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Quality Assurance Supplier Appraisal Questionnaire

Complete the form below or download it in PDF format (56k) or as a Microsoft Word document (291k).
Completed forms may be submitted by mail, fax, or e-mail.

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Date
Supplier Name
Address (Street)

City/State		Zip Code
Telephone		Fax
E-mail

Type of Survey:

Sales Contact		E-Mail		Telephone
Quality Contact		E-Mail		Telephone

Company Profile

Type of Services
Do you have any self release authority from any Prime Contractors, if yes, who?
Facility Square Footage
Total number of Employees
Number of QA Employees
Shifts or Hours of Operation
Years in Business
Quality System Revision Date

Government QAR
None	Itinerant	Resident

Capabilities

Production/Manufacturing Equipment (describe briefly)

Inspection or Test Equipment (describe briefly)

Engineering Services (describe briefly)

Special Processes, In House (Type & Specification)

Plating		Welding
Anodize		Painting
Heat Treat		NDT
Chem Films		Other

What is your quality system based on or derived from? (Check all that apply)

ISO-9000 AS9100 Nadcap GQS
MIL-I-45208 ASQR-01 GE S1000 Boeing DI-9000

Other (explain)

If you are AS9100 and/or NADCAP registered
you may send a copy of your current certificate and stop here.

will send copy of certificate via fax

will send copy of certificate by mail

4 Quality Management System

Yes or No

Section or Paragraph

4.1 General Requirements

Has the organization defined its processes to ensure its products meet customer and applicable regulatory requirements?

	Yes
	No

Does the organization manage (measure, monitor, and analyze) its processes to ensure its products conform to customer requirements?

	Yes
	No

Does the organization implement actions necessary to achieve planned results and continual improvement of their processes?

	Yes
	No

Does the organization ensure the availability of resources and information necessary to support the operation and monitoring of their processes?

	Yes
	No

4.2 Documentation Requirements

4.2.1 General

Does the quality management system documentation include:
a) Documented statements of a quality policy and quality objectives?
b) A quality manual?
c) Documented procedures required by this international standard?
d) Documents needed by the organization to ensure the effective planning, operation and control of its processes?

Note: The decisions to develop a procedure can differ from one organization to another based on such factors as size and type of organization, complexity, and interaction of processes, and components of personnel involved in performing the work.

	Yes
	No

Does the organization ensure that all personnel have access to quality management system documentation and are aware of relevent procedures?

	Yes
	No

4.2.2 Quality Manual

Has the organization established a written quality manual that includes the following: a) The scope of quality management system, including details of and justification for any exclusion (see 1.2)?
b) A description of the interaction between the processes of quality management system?

	Yes
	No

4.2.3 Control of Documents

Is a documented procedure to control documents including quality records established and does the procedure include the following controls:

a) To review and update as necessary and re-approve documents?
b) To ensure the documents remain legible and readily identifiable?
c) To prevent unintended use of obsolete documents?

	Yes
	No

4.2.4 Control of Records

Are records established and maintained to provide evidence of

a) Product conformity to requirements?
b) Effective operation of the quality management system?

	Yes
	No

10.

Are records identifiable, legible, and readily retrievable?

	Yes
	No

5 Management Responsibility

5.1 Management Commitment

11.

Has top management provided evidence of its commitment to the development and implementation of the organization’s QMS?

	Yes
	No

12.

Has top management communicated the importance of meeting customer as well as statutory and regulatory requirements?

	Yes
	No

5.2 Customer Focus

13.

Has top management ensured customers’ requirements have been determined and are fulfilled with the aim of enhancing customer satisfaction?

	Yes
	No

5.3 Quality policy

14.

Does top management ensure the policy is appropriate to the purpose of the organization?

	Yes
	No

15.

Is there a specific commitment in the quality policy to comply with requirements and continually improve the effectiveness of the QMS?

	Yes
	No

16.

Does the quality policy provide the framework for establishing and reviewing quality objectives?

	Yes
	No

17.

Is the quality policy reviewed for continuing suitability?

	Yes
	No

5.4 Planning

5.4.1 Quality objectives

18.

Has the top management established quality objectives including those needed to meet requirements for product at each (relevant) function and level?

	Yes
	No

19.

Are quality objectives measurable?

	Yes
	No

20.

Are quality objectives consistent with the quality policy?

	Yes
	No

21.

Do objectives support the organization’s quality policy commitment to continual improvement?

	Yes
	No

22.

Do objectives include those requirements needed for products?

	Yes
	No

5.4.2 Quality management system planning

23.

Has top management ensured that:

a) The planning of the QMS is performed to meet the quality objectives and requirements?
b) The integrity of the QMS is maintained during changes initiated in processes and activities?

	Yes
	No

5.5 Responsibility, authority and communication

5.5.2 Management representative

24.

Does the MR provide input to organization top management on the performance of the QMS and needs for improvement?

	Yes
	No

25.

Does the MR promote awareness of customer requirements throughout the organization?

	Yes
	No

5.5.3 Internal Communication

26.

Has the organization established processes to ensure various levels and functions within the organization communicate about the effectiveness of the quality management system?

	Yes
	No

5.6 Management Review

5.6.1 General

27.

Does management review include an evaluation of the QMS to ensure its continuing suitability, adequacy, and effectiveness?

	Yes
	No

28.

Does the review evaluate the need for changes to the organization’s QMS?

	Yes
	No

5.6.2 Review input

29.

Do management reviews include information inputs to the following areas:

a) Customer feedback
a) Process performance and product conformity
b) Status of preventive and corrective actions
c) Follow-up actions from previous management reviews
d) Planned changes that could affect the quality management system
e) Recommendations for improvement?

	Yes
	No

5.6.3 Review output

30.

Do outputs from management review include actions to:
a) Improvements of the effectiveness of the quality management system and its processes
b) Improvement of product related to customer requirements
c) Resource needs?

	Yes
	No

6 Resource Management

6.1 Provision of Resources

31.

Does management determine and provide resources needed to:
a) Implement, maintain and improve, the quality system
b) Enhance customer satisfaction by meeting customer requirements?

	Yes
	No

6.2 Human Resources

6.2.2 Competence, awareness, and training

32.

Does the organization identify how they determine and provide competent personnel to perform work affecting quality?

	Yes
	No

33.

Does the organization provide training or take other actions to satisfy competence needs?

	Yes
	No

34.

Does the organization evaluate the effectiveness of training or other actions?

	Yes
	No

35.

Does the organization ensure personnel are informed about the relevance and importance of their activities and how they contribute to the achievement of the quality objectives?

	Yes
	No

36.

Are appropriate records of education, training, skills and experience maintained?

	Yes
	No

37.

Is the work environment suitable to ensure conformity to product requirements?

	Yes
	No

7 Product realization

7.1 Planning of product realization

38.

Has the organization planned (defined the sequence and content of) the processes and sub-processes it needs to produce its product or provide its services?

NOTE: The output of this planning shall be in a form suitable for the organization’s method of operations.

	Yes
	No

7.2 Customer-related processes

7.2.2 Review of requirements related to the product

39.

Does the organization review all requirements of the product, including those specified by the customer?

	Yes
	No

40.

Is the review conducted prior to commitment to supply a product (e.g. submission of quotes, acceptance of orders, acceptance of changes to orders)?

	Yes
	No

41.

Does this review ensure that:
a) Product requirements are adequately defined?
b) The organization has the ability to meet the requirements?

	Yes
	No

42.

When requirements are changed, does the organization ensure that relevant documents are revised and that relevant personnel are made aware of the changed requirements?

	Yes
	No

7.2.3 Customer communication

43.

Has the organization identified and implemented effective arrangements for communication with its customers in relation to:
a) Product information?
b) Enquiries, contracts or order hauling, including amendments?
c) Customer feedback, including customer complaints?

	Yes
	No

7.3 Design and development

7.3.1 Design and development planning

44.

Does the organization plan and control the design and development of product?

	Yes
	No

7.4 Purchasing

7.4.1 Purchasing control

45.

Does the organization ensure that purchased product conforms to specified purchase requirements?

	Yes
	No

46.

Has the organization established criteria for selection, evaluation, and reevaluation of its suppliers?

	Yes
	No

7.4.2 Purchasing information

47.

Do purchasing documents fully describe the product to be purchased?

	Yes
	No

7.5 Production and service provision

7.5.1 Control of production and service provision

48.

Does the organization plan and carry out production and service under controlled conditions?

	Yes
	No

7.5.1.2 Control of production process changes

49.

Are changes affecting processes, production equipment, tools and programs documented?

	Yes
	No

50.

Are production equipment, tools and programs validated prior to use and maintained and inspected periodically according to documented procedures?

	Yes
	No

7.5.2 Validation of processes for production and service provision

51.

Does the organization validate any processes where the resulting output cannot be verified by subsequent monitoring or measurement (this includes processes where deficiencies become apparent only after the product is in use or the service has been delivered)?
NOTE: These processes are frequently referred to as special processes.

	Yes
	No

52.

Do validation processes include re-validation?

	Yes
	No

7.5.3 Identification and traceability

53.

Has the organization identified the product by suitable means throughout product realization?

	Yes
	No

54.

Where traceability is a requirement, does the organization control and record unique identification of the product?

	Yes
	No

7.5.4 Customer property

55.

Has the organization identified, verified, protected and safeguarded customer property provided for use or incorporation into the product?

	Yes
	No

56.

Has the organization defined methods to identify and record customer products that are lost, damaged, or otherwise made unsuitable and report such to the customer?

	Yes
	No

7.5.5 Preservation of product